Connecting the plant, the driver, and the job site.
Ready-mix deliveries depend on coordination. Customers had no arrival visibility, trucks waited on site, and paper tickets slowed access to delivery records.
Proposed four digital ventures to the global Executive Committee; originated the concept of the approved one and led the business side of its development with BCG Digital Ventures: a three-app platform (dispatch web app, driver app, customer app) for ready-mix, known today as ConcreteDirect. Taken from a 77-truck, 5-plant pilot in Boston to commercial rollout across the US and Canada.
77-truck pilot. Equipped and trained around a live operation, then scaled nationally.
- Defined industry requirements and integration needs.
- Coordinated pilot equipment, parallel data entry, and driver training.
- Gathered market feedback and prioritized the product roadmap.
Digital transformation, 2016 to 2018; predates the current AI work.
